Terms and Conditions

Terms & Condition

Please read these terms and conditions carefully. Your agreement with us constitutes a legal contract that applies to your use of our websites, services, applications, and tools (“Services”). By using the Services, you agree to be bound by the terms the Terms of Service (the “Terms”) outlined below. If you choose to not agree with any part of these Terms, then do not use the Services.


It is clearly stated that our Services are only provided to people or business entities/organizations that are legally capable of entering into legally binding contracts under the Applicable Law. An individual must be at least 18 (eighteen) years old to be a User and to be eligible to utilize our Services.

CAPITAL LUXURY reminds its visitors that they must follow/abide by all applicable laws when visiting the website. CAPITAL LUXURY is not liable for any repercussions resulting from your actions or inactions while using this website. CAPITAL LUXURY has the right to deny service to anybody at any moment at its sole discretion.


This document may be modified by us in its sole discretion, without notice to you and/or your company, as we deem necessary. These Terms of Use is subject to change at any time; therefore, it is important that you review and understand the Terms of Use each time you use or obtain services and/or products from us.


Capital Luxury is the sole owner of all the rights to the website and its content; this would include sounds, designs, layout, text, video, designs etc. Trade secrets and intellectual property rights are protected by copyright and other laws across the globe in the content of this website. CAPITAL LUXURY, its affiliates, or licensors of CAPITAL LUXURY material, as the case may be, retain all title, ownership, and intellectual property rights in the web site and its content.


All associated symbols and logos are trademarks, service marks, or registered trademarks of Capital Luxury in various jurisdictions, and are protected by copyright, trademark, and other proprietary rights laws. It is expressly forbidden to duplicate, modify, use, or publish these marks without permission.


Except for third-party content and links to third-party web sites on our app/website, all content on this website is owned by Capital Luxury.


The web site provides links to third-party sites as a convenience to users, and Capital Luxury has no control over the material or resources supplied by such sites.


The customer acknowledges and agrees that use of the Company’s Services is at the customer’s sole risk, and that the Company disclaims all representations and warranties of any kind, whether express or implied.

While using the service, the customer must ensure that he or she does not engage in any of the following activities:

  •   Soiling or damaging the body and/or any other interiors of the vehicles.
  •   Misusing, soiling or damaging any of the devices (technical/non-technical) in the vehicle.
  •   Asking the driver to break any Traffic/RTO/City Police and/or government rules for any purpose.
  •   The driver has the right to refuse such a request by the customer. The driver has the option of declining such a pick-up. Putting pressure on the driver to load the truck with more cargo than is allowed.

The Company reserves the right to cancel the Customer’s reservation at any moment without giving a reason. Capital Luxury will be indemnified by the user(s) for any expenditures incurred as a result of the booking.

In case of lost items during the transit, Company will try to locate the items on a “best-effort” basis but is not responsible for the same in case of loss or damage or theft or misappropriation to / of the same. Capital Luxury aggregates the vehicles for the purposes of providing Services. In the event of loss of any item, User(s) shall not have any right to withhold the payment to be made to Capital Luxury.

Further, in the event any payments from the User to Capital Luxury are pending for the period prescribed by Capital Luxury in its respective invoice / statement, Capital Luxury reserves the right, in accordance with the Applicable Law, to exercise particular lien over the consignment till full payment is made to Capital Luxury for the Services.

All the calls made to the Company’s call centre are recorded by the Company for quality and training purposes. In the event you place a query on our app/website including any query with respect to our Services, applicable fees or Terms of Service, you hereby expressly agree to consent to receive our responses, whether by way of telephonic calls or electronic mail, to such query and all related information with respect to our Services. For removal of doubts, related information shall include without limitation any marketing and/or commercial information.

The Company reserves the right to cancel the Customer’s car reservation at any moment without giving a reason. Capital Luxury will be indemnified by the user(s) for any expenditures incurred as a result of the booking.

Advance reservations and bookings are subject to vehicle availability. If we are unable to fulfill your reservation, the impacted guest(s) will be rescheduled at no additional cost to another departure time.